Renting with us.
A clear point of contact, repairs dealt with properly, and a deposit returned on time when you leave the home as you found it.
Report a repair
- Report it here: verify with your tenancy reference and a one-time code, describe the problem, add a photo, and it goes straight to the team
- Or email admin@surelets.co.uk with the address, the problem and a photograph
- Ring +44 (0)20 8158 8434 for anything urgent
- No heating, no hot water, a leak you cannot stop, or no electricity: ring, do not email
- Smell gas? Call the National Gas Emergency line on 0800 111 999 first, then us
Paying rent
- Rent is paid by standing order to the account on your tenancy agreement
- If you are going to be late, tell us before the due date. Silence is what causes problems
- Rent can rise once a year, with at least two months' written notice on the statutory form
- We will never ask you to pay more than one month's rent in advance
During your tenancy
- We inspect every six months, with at least 24 hours' notice, and send you the photographs
- You can ask to keep a pet. We must answer within 28 days and can only refuse for a good reason
- Your deposit is protected with a government-approved scheme and you will have the certificate
- When you want to leave, two months' written notice is all that is needed
Looking for a home?
Everything we let is on Rightmove and Zoopla. If you have seen one of ours and want to view, get in touch and tell us which.
We reference every applicant the same way: identity, right to rent, income and a previous landlord where there is one. We do not run bidding wars, we do not refuse families or people receiving benefits, and we tell you the rent we will accept in the advert.
Holding deposits are capped at one week's rent and are returned or put towards your first payment. The only other money we can ask for before you move in is the tenancy deposit, capped at five weeks' rent.
Enquire about a propertyYour rights, in plain terms.
The Renters' Rights Act 2025 changed a lot on 1 May 2026. The parts that matter most to you:
Can I be asked to leave without a reason?
No. Section 21 "no fault" notices were abolished. A landlord now needs a legal ground, such as selling the property or moving in, and cannot use those grounds in the first twelve months of a tenancy.
Is my tenancy fixed term?
No. All tenancies are now periodic, rolling month to month. You can end yours with two months' notice at any time.
How much can the rent go up?
Once a year, to a market rent, with two months' notice on the official form. If you think the new figure is above market, you can challenge it at the First-tier Tribunal before it takes effect.
What if a repair is not done?
Tell us in writing so there is a record. If you are still unhappy, our complaints procedure explains the next step, including the Property Redress Scheme, which is free to use.